Citibank RU 14.7

Citibank, operating since 1993, has consistently been recognized as one of Russia's most reliable banks for over a decade, according to Forbes.

Convenience at Your Fingertips

The Citibank app serves as your dependable financial companion, eliminating the need for in-person visits to the bank.

Manage your banking needs online:

• Activate and set up your PIN for your card
• Access account statements and transaction confirmation documents
• Track card transactions
• Make transfers using phone numbers through Instant Payment Service*, card-to-card* or account-to-account transfers
• Prepay loans, credit card debt, and/or Equal Payment Plan
• Update personal information like addresses, email, and phone number
• Register document submissions (e.g., passport details update, submission of documents for Currency Control, closing accounts except for credit card account)
• Submit Form W-8BEN online

*The specifics of and the risks inherent in such form of payment are described in the agreement with the Customer and need to be understood by the Customer.

Prioritizing Security

We prioritize the security of your account and personal information. To ensure utmost protection, we have incorporated the following features into our app:

• Login with Touch ID/Face ID or password
• Password recovery options
• Transaction authentication with Citi Mobile® Token or one-time password

Seamless Money Transfers

Easily transfer money using phone numbers through Instant Payment Service. You can also make the following types of transfers:

• Card-to-card transfers
• Account-to-account transfers
• Transfers between your own accounts
• Transfers using phone numbers through Instant Payment Service*
• An online request to withdraw money from your brokerage account

*The specifics of and the risks inherent in such form of payment are described in the agreement with the Customer and need to be understood by the Customer.

Loan and Credit Card Management

With our app, you can conveniently perform the following actions:

• View transaction history and minimum payment amount
• Access credit card and loan statements
• Transfer funds from your account to your credit card
• Prepay loans, credit card debt, and/or Equal Payment Plan

Hassle-Free Bill Payment

Easily pay utility, mobile, and broadband bills instantly and without fees. Upon payment, you can generate and save a confirmation document.

If the app experiences instability, please follow these troubleshooting tips:

• Clear app data and cache in your phone's Settings. Restart your device.
• Uninstall the app and then download and install the latest version.

If the tips do not resolve the issue, please send us an email at help.ru@citi.com. Include a screenshot/video of the error message along with the following information: device model, operating system version, and login date and time. This will allow us to better assist you.

If you have any further questions, don't hesitate to reach out to us:

• Email: help.ru@citi.com
• Moscow: +7 (495) 775-75-75
• St. Petersburg: +7 (812) 336-75-75
• Elsewhere in Russia: 8 (800) 700-38-38